Privacy Policy

Last Updated: February 2026

Ping Marketplace LLC ("Ping Market," "we," "us," or "our") operates market.pingprepay.com (the "Site"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, or make a purchase from the Site.

This Privacy Policy is written to align with Shopify’s standard privacy disclosures, the Texas Data Privacy and Security Act (TDPSA), and applicable U.S. state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) where applicable.

Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Information You Provide Directly

• Name

• Billing and shipping address

• Email address

• Phone number

• Account credentials

• Order details

• Communications with customer support

Payment Information

Payments are processed securely through third-party payment processors. We do not store complete credit card numbers.

Automatically Collected Information

• IP address

• Browser and device information

• Pages viewed and referring URLs

• Cookies, pixels, and similar technologies

How We Use Your Personal Information

We use your personal information to:

• Provide and operate the Site

• Process payments and fulfill orders

• Communicate with you regarding orders, returns, and support

• Send transactional and marketing communications (subject to your preferences)

• Screen orders for fraud or risk

• Improve and optimize our Site and marketing

SMS & Marketing Communications (TCPA Compliance)

By providing your phone number at checkout or through an opt-in form, you consent to receive transactional and/or marketing text messages from Ping Market, including order updates, promotions, and account notifications.

• Message frequency may vary

• Message and data rates may apply

• Consent is not a condition of purchase

• You may opt out at any time by replying STOP

• For help, reply HELP or contact support@pingprepay.com

We comply with the Telephone Consumer Protection Act (TCPA) and applicable carrier requirements.

Sharing Personal Information

We share your personal information with service providers to help us provide our Services, including:

• Shopify (our ecommerce platform)

• Payment processors

• Shipping and logistics providers

• Analytics and marketing partners

We may also disclose personal information to comply with legal obligations or protect our rights.

We do not sell personal information.

Behavioral Advertising

We use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising through:

• Your browser or device settings

• Industry opt-out tools (such as Digital Advertising Alliance)

Cookies

We use cookies to power and improve our Site. You can control cookies through your browser settings, but disabling cookies may impact Site functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Your Privacy Rights

Texas Residents (TDPSA)

Texas residents have the right to:

• Access personal data

• Correct inaccuracies

• Delete personal data

• Opt out of targeted advertising

To exercise your rights, contact us using the information below. We may verify your identity before processing requests.

Children’s Privacy

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on the Site.

Contact Information

Ping Marketplace LLC
Email: support@pingprepay.com
Phone: 832-695-0000