• Warranty & Refunds

Warranty & Refunds

Warranty & Returns

We’re committed to delivering high-quality unlocked smartphones, tablets, wearables, and accessories from the industry’s most trusted and reputable brands, all backed by a one-year manufacturer warranty. Please review your order carefully before checkout, as we cannot cancel or modify orders once they are processed. Orders are processed and shipped the same day if placed by 3:00 PM CST (excluding weekends and holidays). Once you receive your order, please examine it carefully and notify us within 7 days of any defects, damage, or discrepancies so we can assess the issue and provide appropriate support.



Return Policy

To help us maintain competitive pricing and ensure all customers receive brand-new, unused products, we only accept returns within 7 days under the following conditions:

  • The device is brand-new, unopened, and sealed, returned in the same condition as received; or
  • The device is confirmed DOA (Dead on Arrival).



DOA Eligibility Requirements

A device may qualify as DOA if it arrives non-functional or exhibits a defect upon first use. To be eligible for a DOA return:

  • The device must be in like-new condition, free from signs of use or cosmetic imperfections, including scratches, dings, cracks, or liquid exposure.
  • The device must have no more than 25 minutes of talk time.
  • The device must include the complete original manufacturer’s packaging in the same condition as sold, including all accessories, instructions, documentation, and blank warranty cards.
  • The device must be unlocked. Please perform a factory reset and remove all passcodes before returning your device.



How to Request A Return

  1. Log into your account. Click Here
  2. Select View next to the order you would like to return.
  3. Select Request a Return.
  4. Confirm the items you would like to return, select the return reason, and describe the issue you experienced.
  5. Select Refund or Exchange and Submit the request.

Once your return is approved, you will receive a prepaid return label. Please be sure to write your order # or RMA # on the package and drop it off at any FedEx location within fifteen (15) days. After we complete our quality inspection, your refund will be issued to the original payment method. Refunds cannot be issued to a different method. If you chose an exchange, a new device will be sent to you within 3 days and you will receive a return tracking # via email. In certain cases outside of our control, your device may only be exchanged with an equivalent product (in our sole discretion) if we are unable to supply the same item or if the item cannot be repaired. Any return shipping cost is the responsibility of the customer, and all shipping and handling fees are non-refundable.

After the 7-day return window, all support must be handled directly through the manufacturer.



Warranty Information

All new devices and OEM accessories include a one-year manufacturer warranty from the original date of sale, unless otherwise specified. For warranty claims beyond the 7-day DOA period, please contact the manufacturer directly. Warranty details can be found on the warranty card included with your device or on the manufacturer’s website. Warranty service, repairs, and claim approvals are handled solely by the manufacturer.

 

OEM Support Online

OEM Support by Phone

Samsung

1-800-726-7864

Google Pixel

N/A

Motorola

1-800-734-5870

TCL

1-855-224-4228

Schok

1-888-487-2465

Apple Open Box

1-786-233-8402

Nuu

1-844-688-3365

 

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